10 July 2009
Did you ever explode in anger in public?
Years ago it happened to me in the Body Shop in the Netherlands.
To save the environment they advertised to refill your plastic Body Shop shampoo bottles. I found it a totally logical idea. So stored my empty bottle of coconut shampoo. For weeks it was waiting in the bathroom. After a while there was emptied another bottle and together they moved to the dresser in the hallway.
One day the 2 bottles finally ended up in my shopping bag and I headed to town.
In the meantime the Body Shop had launched a couple of new scents. I said to one of the shop assistants: “Hi, here are my empty bottles. Can you refill them with this and that.”
The girls took the bottles from me and checked the label. She turned off the cap of my bottle and smelled it. “This has been coconut, so it need to be filled with coconut again,” she said.
“No, this time I prefer honey.” And I tapped my finger on the shelf with the bottles of shampoo of my choice. And in the other bottle I want conditioner with Olive,” I said.
She sniffed the other bottle too and said: “This has been conditioner with peach.”
“Yeah right, but now I want Olive,” I said again. I already digged up my wallet, indicating that I had no time for her hair analysis.
“That’s not possible,” she said.
“What … is … not … possible? I asked. “The advertisement for refills is still presented on your door!”
“We can only refill with the same product,” she said.
“Well, the original product was shampoo and conditioner and now I want shampoo and conditioner again,” I said.
“We can only refill them with exact the same scent” she said with bored tone in her voice.
“Oh … but I want to try Honey and Olive. What’s the problem?”
“The problem is that the ingredients are mixing together ”
“Well, the bottles are thoroughly rinsed with boiling water. There is no drop of coconut and peach left!”
“Yes, but there still may be small particles, which affect the result.”
“Yes, but there still may be small particles, which affect the result.” she said again. I looked at her in full amazement. She probably had learned this at the Body Shop school. But now back to reality please, because I wanted to leave this shit shop, WITH my refilled bottles.
“Yeah I understand that, but that is my own responsibility, okay ?!” To underline I was done with this conversation I already did a step towards the cash register.
“No, we can’t do it.”
“Hey come on! Then do it secretly. I won’t say a word to your boss.” I ran out of patience and I felt that something began to boil in my head.
“No, we can not do it.” she said again and without showing any emotion.
“YOU KNOW WHAT?!”
At that time I grabbed the two bottles out of her hands … “THEN YOU DON’T SELL ANYTHING ALL!”
On the way to the door it flashed through my mind what to do with those empty bottles. They had cluttered my dresser for months, but I also wanted to help reducing the landfills. “That stupid girl, we are fighting the same battle!” In a new wave of seething rage I turned around and threw the bottle as far as possible into the store.
I thoroughly hoped I hit something breakable.